A hostel company I stayed with a while back emailed me with the subject: “Your booking is confirmed!”. This made me frantically check all my accounts since I hadn’t booked any hostels recently. I was super concerned until I opened the email and saw… it was a stupid marketing email…
This kind of marketing should be illegal. Don’t use Clink Hostels.
Send a message to their help desk saying you got an email confirmation and would like to cancel it. Act very confused about the situation. Waste their time and make it their problem.
This also wastes OPs time though
Pay me enough, and I’ll waste everyone’s time. Wait…
Did I just reinvent lobbying?
On top of that, it also doesn’t waste the responsible team’s time. It wastes the help desk’s time who have little to no say in this subject.
That’s why you escalate straight to legal. Waste the time of someone more expensive than the idiots in marketing.
time is just a construct
And op won’t even be getting paid to do it
Better yet, demand loudly to get a refund. When they say there is nothing to refund, insist that you have an email confirming a booking.
Escalate to management as quickly as possible so you’re not just annoying some poor front desk worker that had nothing to do with it.
Call center “management” is typically not an actual manager, and definitely not involved with the decision either.