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Joined 1 year ago
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Cake day: June 16th, 2023

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  • I don’t think the problem is MSPs as a whole, I think it’s cheap execs who go with the lowest bidder and the cheap MSPs who take their money to do almost nothing.

    I worked for an MSP a few years ago. We used a monitoring tool, and on of our co-managed clients (a regional healthcare provider) used the same monitoring tool. When a major vulnerability in that monitoring tool was exploited, our client’s instance was hacked, and ours was not. As a good MSP we knew how to properly configure and secure the tool, while their in-house IT just installed the tool and moved on to the next thing.

    TL;DR: Shitty IT people will be shitty IT people. I’ve cleaned up after a lot of incompetent internal IT departments, and an equal number of incompetent MSPs.










  • Sure it’s been around for a few years, but with a consistently small number of users. With the massive influx of people over the past few weeks, it’s going to take some time to scale up resources to match the new demand. Plus, the code base has never been tested under this kind of load, so I’m sure there’s room for improvement there as well.

    Short term fix would be to join a less crowded instance, or start your own.

    Heck, if people are willing to help fund it, I’d gladly create an instance.